Customer Satisfaction Survey
Thank you for taking the time to comment on your phone or web experience with San Francisco 311 by completing the short survey below. Your feedback is valuable and appreciated. Please enter your contact information at the end of the survey if you would like us to follow up with you.
Please Comment on our Telephone Services
How many times in the past month did you contact 311?
How many times in the past month did you contact 311?
0
1-5
6-10
>10
Don't Know
Regarding your most recent call: (please skip if you have not used our phone services in the last month)
What was your call concerning?
What was your call concerning?
Transportation Information
General Information
Report a Problem
How satisfied were you with the time it took to reach a representative?
How satisfied were you with the time it took to reach a representative?
10 - Best
9
8
7
6
5
4
3
2
1 - Worst
Was the representative attentive and courteous?
Was the representatitve attentive and courteous?
10 - Best
9
8
7
6
5
4
3
2
1 - Worst
How well did the representative address your concerns?
How well did the representative address your concerns?
10 - Best
9
8
7
6
5
4
3
2
1 - Worst
Regarding all of your phone calls to 311: How would you rate the overall experience?
Regarding all of your phone callse to 311, how would you rate the overall experience?
10 - Best
9
8
7
6
5
4
3
2
1 - Worst
Please Comment on our Web Self Service
How many times in the past month did you use the 311 Online Tool?
How many times in the past month did you use the 311 online tool?
0
1-5
6-10
>10
Don't Know
Regarding your most recent web session: (please skip if you have not used our self service options in the last month)
What did you use the 311 Online tool for?
What did you use the 311 Online tool for?
Transportation Information
General Information
Report a Problem
How satisfied were you with the speed of the interaction?
How satisfied were you with the speed of the interaction?
10 - Best
9
8
7
6
5
4
3
2
1 - Worst
How clear were the instructions provided to search for information or report a problem?
How would you rate the information provided to search or find the answers to your questions?
10 - Best
9
8
7
6
5
4
3
2
1 - Worst
How easy was it to find the information you needed or report the problem?
How easy was it to find the information you needed or report the problem?
10 - Best
9
8
7
6
5
4
3
2
1 - Worst
Regarding all of your web sessions with 311: How would you rate the overall experience?
Regarding all of your web sessions with 311, how would you rate the overall experience?
10 - Best
9
8
7
6
5
4
3
2
1 - Worst
Overall Comments
Please provide any comments on the service you received or any other service, information, or improvements you would like to see in the 311 future.
Overall Comments
Overall, how would you rate your satisfaction with 311?
Overall, how would you rate your satisfaction with 311?
10 - Best
9
8
7
6
5
4
3
2
1 - Worst
Customer Contact Information:
First Name:
First Name
Last Name:
Last Name
Primary Phone:
Primary Phone
Email:
Email
Check here if you would like to be contacted by the servicing agency
Check here if you would like to be contacted by the servicing agency