Track your 311 case

Check the status of your requests here by entering your service request number. Include the email address associated with the request if you provided one to see more details on the case.

Please allow up to 24 hours for cases to appear.

To get help or to follow up on your case, call 311. If you are calling from outside of San Francisco, dial 415-701-2311 instead. We are available over the phone 24 hours a day and in over 160 languages to provide assistance.


Service request number:
Email address:


Service Request Number



Date Open

Date Closed


Cases with notes showing "case transferred" have been entered into the responsible agency's system for handling. If you have any additional questions, you can call 311 7 days a week, 24 hours a day at 311(Voice/TTY) toll free. From outside San Francisco, dial (415) 701-2311 (Voice/TTY). TTY direct (415) 701-2323.